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Returns Policy

WE OFFER FREE SHIPPING ANYWHERE IN INDIA.

Please allow 4-6 working days for your order to be dispatched. During busy times such as holidays, there may be   shipping delays.

The orders cannot be shipped to PO boxes or military addresses, and rural domestic addresses require one or more additional days to deliver.

Please mail us at hello@mellowdrama.co.in  if any question.

Cancellation of Order by User

  • Cancellation of order within 4-6 hours after placing an order.

After placing an order, cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “SENT” by us, the order cannot be canceled. www.mellowdrama.co.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.mellowdrama.co.in and accept www.mellowdrama.co.in decision regarding the cancellation.

Cancellation of Order by Mellowdrama

MellowDrama reserves the right to refuse or cancel any order placed for a product that is listed on the website, however if for any quality concerns, the product isn’t advisable to be used. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the user shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete details like name, contact number, address or recipient not available or any other related reason) MellowDrama cannot be held responsible for it.

Return Policy by www.mellowdrama.co.in

NO RETURNS, we either provide an option to place order for some other product in exchange or we provide credit note of the order value, valid for 6 months. The request for a credit note should be made within 3-4 days after receipt of an order. No requests shall be entertained after 4 days from receipt of order.

Mode of return will be through courier. MellowDrama will arrange a reverse pickup for the product customer wish to return or exchange. Courier cost will be borne by MellowDrama. In case of an exchange, the new product will be delivered within 4-6 working days.

In case of custom-made items, www.mellowdrama.co.in will not accept any returns or replacement of such items.

Exchange Policy by www.mellowdrama.co.in

In 7 days except the following:

  1. Items that have been used
  2. An item not returned in the condition it was sent from MellowDrama
  3. Any item received by us in a damaged condition.

 

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  •  or there might be a manufacturing defect
  • or that a wrong item is delivered to you
  • or if customer requests for a size exchange

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of item is made within the stipulated time-frame as given above

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The replacement will be made within 4-6 days after receipt of request for exchange.

Refund Policy by www.mellowdrama.co.in

Only in cases of goods unavailability or service problem:

• If the order is confirmed by us and order is not able to ship on time, then we give refunds to customer, if customer demands.
• 100% refund will be given, if product is not available or www.mellowdrama.co.in is not able to ship the products.
• For courier products, If the delivery address is out-side the service area, then 100% refund will be given.

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.

After receipt of request in above cases, MellowDrama will make bank transfer within 2 working days.